RE: Lösung f. Problem b. Firmware-Update d. SEL-35F28Z

#1 von matthiaspaul , 27.04.2015 01:14

Sony hat festgestellt, daß es beim Firmware-Update des Sony SEL-35F28Z auf die Version 2 bei bestimmten Exemplaren des Objektivs dazu kommen kann, daß der Update-Vorgang hängenbleibt. Sony bietet bis zum 2016-03-31 eine kostenlose Reparatur der betroffenen Objektive an. Bitte wendet Euch in diesem Fall an den Sony Service. Läuft der Update-Vorgang sauber durch, ist keine Reparatur notwendig, und das Objektiv kann normal weiterverwendet werden. Die angehängte Liste der Seriennummern der betroffenen Objektive ist unvollständig - wir freuen uns über Rückmeldungen und Ergänzungen.

Siehe auch:
http://www.mi-fo.de/forum/viewtopic.php?t=71968
http://www.sonyuserforum.de/forum/showpost...mp;postcount=27

Viele Grüße,

Matthias

ZITAT2015-03-31
Notice to Owners of SEL-35F28Z Sonnar T* FE 35mm F2.8 ZA Interchangeable Lens

(Please contact the Sony Support Center listed below. Applications for repairs will also be accepted through the Sony website.)

※Affected production numbers

Some, but not all, numbers from:
1812043 – 1851015 (AE Version)
1840715 – 1850381 (CN2 Version)[/quote]

http://www.sony.com.hk/notice/20150408_e.pdf
ZITAT2015-04-08
Notice to Owners of SEL-35F28Z Sonnar T* FE 35mm F2.8 ZA Interchangeable Lens

Thank you for your interest in Sony products.


Sony has recently become aware that some of the SEL-35F28Z Sonnar T* FE 35mm F2.8 ZA E-Mount lenses sold during and after November 2014 are experiencing an issue when customers attempt to update the software to the new version released from 2015-03-04 (from Ver. 01 to
Ver. 02).

Sony is planning to offer free of charge repairs for the affected lenses.
Should the software update complete successfully, customers need not send the lens for repair.


[Symptoms]

The software update stops and does not complete when the customer initiates the software update (from Ver. 01 to Ver. 02).

*Update that has stopped and does not complete*
*Update that is proceeding normally*

If the above symptom is exhibited, please remove the battery from the camera. The lens can still be used with the pre-update Ver. 01 software.


[How to check the software version]

1) Turn on the camera.
2) Select [Menu]->[Setup]->[Ver.]
The software version installed on the lens will be displayed (as below).


[Affected model and serial numbers]

SEL-35F28Z Sonnar T* FE 35mm F2.8 ZA
α™ (E-Mount) interchangeable lenses purchased during or after November 2014.
To determine whether your SEL-35F28Z Sonnar T* FE 35mm F2.8 ZA lens may be affected,
click here to validate the serial number.


[How to check the model and serial number]

Inscribed on the model plate located on the side of the lens


[Period of free repair service]

Until 2016-03-31


If you have any questions or require assistance, please contact Sony technical support hotline:

Hong Kong: (852) 2389-3202
Macau: 080-0039

We apologize for any inconvenience this may have caused and thank you for your understanding
and cooperation.

Sony Corporation of Hong Kong Limited


Privacy policy

Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services. With regard to Sony’s policy of handling the personal information, please refer to "Sony Hong Kong's Privacy Policy Statement":

http://www.sony.com.hk/portal/privacy/index_e.jsp

Please contact Sony Contact Centre if you wish to inquire, modify, erase or suspend the use of your personal information provided in connection with this announcement. Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.[/quote]


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have been due to individuals of whom the majority faced virulent public opposition."
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matthiaspaul  
matthiaspaul
Beiträge: 14.595
Registriert am: 08.06.2004


   


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